Deliveries & Returns
Standard deliveries within Australia
Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. We charge a flat rate of AUD $9.95 for shipping and handling within Australia
Countries outside of Australia will receive orders in approximately 7-14 working days. We charge AUD $29.95 for shipping and handling outside Australia
On occasion, some shipments may take up to 3 weeks to arrive, depending on the amount of time it may take for an item to clear customs.
Postal charges for international air freight will be AUD$29.95.
Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.
Captain Courageous Children’s Medical Research Foundation Ltd ships goods Australia wide and internationally
Customer Service Policy
Captain Courageous Children’s Medical Research Foundation Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.